Scope
This policy covers any personal property found or handed in at The Discovery and its associated bars (“the Venue”). It applies to all guests, visitors, staff, and contractors.

How to report a lost item
If you believe you have lost something at the Venue, you must complete our online Lost Property Form, available at: https://thediscoverycardiff.co.uk/lost-property/

Please provide as much detail as possible so we can check whether your item has been found.

What we’ll do

• All found items are stored securely.

• If we receive a lost property form that matches an item we hold, we will contact you with instructions on how to collect it.

• We will only release items to someone who can demonstrate ownership, which may include verifying identifying features of the item and presenting valid photo ID. High-value items may require additional proof.

• We will not release items to a third party without written authorisation and identification.

Retention period & disposal

• We will retain uncollected items for 60 days from the date the item was found.

• After 60 days, items will be donated, recycled, or otherwise disposed of at our discretion.

• Certain items requiring special handling (e.g., passports, bank cards, or prohibited items) may be handed to the relevant authority sooner.

Liability

• While we take reasonable care of found items, the Venue cannot accept liability for lost or damaged property.

• We are not responsible for loss or theft of items before they are handed to us.

• This does not affect your statutory rights.

Security & data protection

• Information collected via the Lost Property Form (name, contact details, item description) will be used solely to help reunite items with their owners and will be retained only as long as necessary in line with data-protection requirements.

Right to amend

• The Venue reserves the right to amend this policy. The most up-to-date version will always be available on our website.